Safety & age suitability

This page explains who Zury Live is intended for, what is not allowed in the app and how we protect the community — in particular children and teenagers, who may not use the app.

1. Who Zury Live is for

Zury Live is an app for live video streaming, chat and virtual gifts between users. It is intended exclusively for people aged 18 or over. It is not an app for children or teenagers, and it has no area, content or feature aimed at anyone under 18.

The reason is the nature of the service itself: content is generated by users and broadcast live, users talk to people they do not know, and virtual items can be purchased inside the app.

2. How the minimum age is enforced

• When creating an account and using the app, the user confirms being 18 or over, as set out in our Terms of Use.
• To go live, join host and agency programmes and request withdrawals, we require identity verification (face verification) inside the app.
• When we find, through a report or a review by our team, that an account belongs to someone under 18, the account is closed and the data is deleted, as set out in our Privacy Policy.

3. What is not allowed

This applies to live streams, chat, profile photos, usernames and any other content sent to the app. The following are prohibited:

• nudity, pornography and sexually explicit content;
• any content that sexualises, exploits or endangers anyone under 18;
• the presence of anyone under 18 in live streams;
• harassment, bullying, threats and hate speech;
• graphic violence and content that encourages self-harm or dangerous activities;
• scams, spam and sharing other people’s personal data;
• content that constitutes or encourages crime.

4. Zero tolerance for child sexual abuse and exploitation

Zury Live strictly prohibits any form of child sexual abuse or exploitation, including child sexual abuse material, grooming, sextortion, sexualisation of minors and child trafficking.

• The content is removed as soon as it is identified.
• The account responsible is permanently banned.
• We report cases to the competent authorities and cooperate with investigations, in accordance with applicable law.

5. How to report and block

• Report in the app: open the user’s profile or the live stream and use the Report option, choosing the reason.
• Block: in Profile → Settings → Blocked you can block anyone you do not want to hear from.
• By e-mail: write to support@zurylive.com with the username and, if possible, screenshots. You do not need an account in the app to make a report.

Reports of nudity, harassment or content involving minors are handled as a priority.

6. Moderation

Our team reviews reports and may remove content, end live streams, and suspend or ban accounts that break these rules or the Terms of Use, with or without prior notice.

7. Parents and guardians

If you believe someone under 18 is using Zury Live, let us know at support@zurylive.com with the username: the account will be closed. We also recommend using the parental controls built into the device — Screen Time on iPhone and iPad and Family Link on Android — to restrict app installation by age rating.

8. Contact

Questions about safety or about the app’s age suitability: support@zurylive.com. Zury Live is operated by BYTESTREAM PY E.A.S. UNIPERSONAL, registered under RUC no. 80157119-7, based in Paraguay.